Frequently Asked Questions

Find answers to common questions about our products and services.

  • We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.

  • Standard shipping typically takes 5-7 business days. But we aim to deliver as soon as possible.

  • At this time, Arcane LONDON ships within the United Kingdom only. We are not currently offering international delivery.

  • Your order is not tracked in real time; however, you will receive confirmation and update emails throughout the progress of your order.

  • We accept all major credit cards, Apple Pay, and Google Pay for your convenience.